Refund policy
At Nova Hive™, every product is crafted, selected, and inspected with uncompromising attention to detail.
Because of this, all sales are considered final, with exceptions only in rare cases of proven defect or order discrepancies.
1. Eligibility for Return
We gladly assist with a return or replacement only in the following cases:
-
The item arrived damaged, defective, or not functioning as intended.
-
The item received is incorrect compared to what was ordered.
-
The order arrived incomplete.
To qualify, the request must be submitted within 7 days of receiving the order, accompanied by clear photos or video proof.
2. Non-Returnable Items
Due to hygiene standards, custom production, and the premium nature of our products, the following cannot be returned:
-
Products used, worn, or altered in any way
-
Items without original packaging
-
Final sale or promotional items
-
Buyer’s remorse (change of mind)
3. Refunds
Once your claim is reviewed and approved:
-
A replacement is shipped immediately, or
-
A store credit is issued for the paid value
Refunds are not issued to the original payment method unless specifically approved by our Quality Control team.
4. Order Cancellations
Orders can be cancelled only within 2 hours after purchase.
After this window, the order is immediately processed through our automated fulfillment system and cannot be reversed.
5. Shipping Responsibility
Nova Hive™ does not cover return shipping costs unless the product is defective or incorrect.
6. How to Start a Claim
Please contact our dedicated support team with your order number and proof:
Our Luxury Service team will respond within 24–48 hours.
⚜️ Our Commitment
At Nova Hive™, your satisfaction and trust are essential.
Every case is handled with professionalism, care, and the level of service expected from a premium brand.