Refund Policy

Refund Policy

We stand behind the quality of our products and want you to feel confident in your purchase.

If you’re not completely satisfied, you may request a return within 30 days of delivery.

Eligibility for Returns

• Item must be unused and in its original condition
• Must be returned in original packaging
• Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, used personal care items cannot be returned.

Refunds

Once your return is received and inspected, we’ll notify you of approval.
If approved, your refund will be processed to your original payment method within 5–7 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and we’ll resolve it quickly.

Contact

For any return requests, contact us at:
care@novahiveofficial.com