Shipping policy

At Nova Hive™, every order is prepared and handled with the same care and precision that defines our brand.
Our Shipping Policy ensures that your experience is seamless, transparent, and worthy of a luxury retail house.

1. Order Processing

Each order is individually verified, quality-checked, and prepared for dispatch.

Processing Time:

1–3 business days

During high-volume periods, processing may require additional time to ensure every order meets our quality standards.

2. Shipping Times

Shipping times vary based on destination:

Standard International Shipping:

7–15 business days

Express Shipping (when available):

4–9 business days

Shipping times exclude weekends, holidays, and customs inspections.

3. Tracking Information

Once your order is dispatched, you will receive a tracking number via email at:

📩 care@novahiveofficial.com

Tracking details may take 1–3 business days to update depending on the carrier.

4. Customs, Duties & Taxes

International shipments may be subject to:

  • Duties

  • Import taxes

  • Customs fees

These charges are determined by your local customs authority and are the responsibility of the client.

Nova Hive™ cannot influence or estimate these fees.

5. Incorrect Addresses

Clients are responsible for providing accurate delivery details.
We cannot modify or cancel an order once it has entered the fulfillment process.

Nova Hive™ is not responsible for delays or losses resulting from incorrect or incomplete addresses.

6. Lost or Stolen Packages

Once a package is marked “delivered” by the carrier, Nova Hive™ is no longer liable.

If your package is lost or stolen:

  • Contact the local carrier

  • Contact your local post office

  • Notify us at care@novahiveofficial.com, and we will assist where possible

7. Delayed Deliveries

Delays may occur due to:

  • Customs inspections

  • Weather conditions

  • High seasonal volume

  • Carrier disruptions

These events are beyond our control, but we will support you throughout the process.

8. Pre-Order & High-Demand Items

For limited releases, exclusive collections, and pre-order items:

  • Estimated ship dates will be clearly provided

  • Orders containing pre-order items will ship once all items are ready

9. Order Status Assistance

For inquiries regarding your shipment, our Client Care team is available:

📩 care@novahiveofficial.com
We aim to respond within 24–48 hours.

⚜️ A Premium Experience

Every shipment reflects our dedication to excellence.
Thank you for choosing Nova Hive™ — where luxury meets intention.